Your health data, in plain English
Who sees your record, how it is protected, and your rights.
- Visits not recorded
- Never sold
- GDPR and medical secrecy
Only Dr. Pedro Yelamo Vera opens your medical record. Video visits run on Google Meet with a link made for your appointment, and they are never recorded. Your data is never sold, and your insurer sees only what you choose to send. This page sums up the privacy policy; the full legal text is linked at the end.
Who can see my medical record?
- Dr. Yelamo, the only person who opens medical records, with a secure sign-in.
- Pharmacies or other doctors, only when your care needs it, such as a prescription or a referral.
- Health, court or tax authorities, only when a law requires it.
- Your insurer or employer, only if you ask.
How are video visits protected?
- A link made only for your appointment, sent from the practice's email address.
- That email holds your name, the date, the time and the link: never the reason for your visit.
- The connection is encrypted, and the doctor lets you into the call himself.
- Nothing is recorded; the doctor writes the clinical notes in your record.
Which companies handle data for the practice?
Each one works only on the practice's instructions, under a data-processing agreement.
DriCloud (Spain)
Medical record, diary, reminders and the patient portal where you upload documents.
Google Workspace
Email, calendar and Google Meet video visits.
Stripe
Card payments: the practice never sees your full card number.
Glass Health
AI support tool to write up visits. Every decision is the doctor's.
Rempe (Spain)
The approved system for private electronic prescriptions.
Doctoralia (Spain)
Only if you book or message through Doctoralia.
How long is my data kept?
- Medical record: at least five years after each episode of care (Law 41/2002, Basque Decree 38/2012).
- Billing records: up to six years, as tax law requires.
- After that, the data is deleted or made anonymous.
What are my rights?
- Access, including a copy of your medical record, free of charge.
- Correction, deletion where the law allows, restriction, objection and portability.
- Write to drpedroyelamo@drpedroyelamo.com: the reply comes within one month (three in complex cases).
- If you are not satisfied, complain to the Spanish Data Protection Agency (AEPD).
Three simple habits that protect you
Keep WhatsApp practical
Use it for practical questions only; upload clinical documents to the patient portal.
Join from a private place
Somewhere you can talk freely, with headphones if others are near.
Keep your link to yourself
The video link is for your appointment only.
Frequently asked questions
Are video consultations recorded?
No. Video visits are never recorded. The doctor writes the relevant clinical notes in your medical record.
Do you share my data with insurers?
Only if you ask. You receive the invoice and the medical report and decide what to send to your insurer.
Is AI used with my data?
Some visits are prepared and written up with a clinical support tool, Glass Health. It receives only the clinical details needed and makes no decisions: every clinical decision is made and checked by the doctor.
How do I get a copy of my medical record?
Email the practice and ask for access. It is free, and you get a reply within one month, or three months in complex cases.
Can I ask you to delete my data?
Yes, except what Spanish law requires the practice to keep, such as the medical record for at least five years. That part is blocked and used for nothing else.
How are minors' data handled?
Patients under 16 are seen only with the involvement and consent of a parent or legal guardian, who uses their rights on their behalf.
Every day · 07:30–20:30Questions about your data?
Ask at drpedroyelamo@drpedroyelamo.com, or book a visit.
See available times