Care Charter
What every visit includes, and what this practice will not do.
- One named doctor
- Written report
- Honest limits
This charter sets out what you can expect every time you book with Dr. Pedro Yelamo Vera, a physician licensed in Spain (Nº Colegiado 484814280, Colegio Oficial de Médicos de Bizkaia), and what the practice does not do. Visits are one-to-one, in English or Spanish. The Urgent Care visit is €50 for 15 minutes; Weight Optimization is €70 for 30 minutes; the written eConsult is €30. There is no subscription.
What does every consultation include?
- Your full appointment with the same doctor, and any follow-up with him too.
- An assessment before any decision: symptoms, history, medicines and allergies come first.
- A plan you understand, with the diagnosis, the options and time for questions.
- Clear warning signs, and where to go if they appear.
- A medical report, an itemised invoice with the doctor's licence number and tax ID, and a private e-prescription under Spanish law when clinically indicated.
- Questions about your visit included for 7 days after it.
- Honest redirection when video is not the right route for your problem.
What will this practice not do?
- Promise a prescription or a certificate before you have been assessed.
- Prescribe antibiotics "just in case", or controlled medicines online.
- Treat emergencies or replace a physical examination.
- Claim to be open day and night: appointments run every day, 07:30–20:30, Spain time.
- Issue documents only the public system or an in-person centre can give, such as baja médica or driving-licence medicals.
Who does this practice suit?
A good fit if you
Want to explain your problem in English or Spanish, see the same doctor again, need clear paperwork, have a stable condition to review, or want a second look at results.
Another service suits you better if you
Need a doctor in the middle of the night, a hands-on exam or a test today, billing straight to an insurer's network, or a hospital team.
Fees, follow-up and cancellations
- The price is shown before you book. Medicines, lab tests and third-party services are not included.
- Follow-up is booked when you need it, with the doctor who already knows your case.
- Free cancellation up to 24 hours before; full refund if the doctor cancels or the call fails on his side.
Privacy and emergencies
Private, one-to-one visits
Never recorded, protected under the GDPR, never shared without your consent.
Your documents, your choice
Your insurer or employer receives only what you decide to send.
Emergencies: call 112
Chest pain, trouble breathing, signs of stroke or heavy bleeding need 112 now.
Frequently asked questions
What is the value of a consultation with Dr. Pedro Yelamo?
The Urgent Care visit is €50 for 15 minutes and Weight Optimization €70 for 30 minutes; the written eConsult is €30. Each video visit includes a medical report and an itemised invoice, and a prescription or basic certificate when clinically indicated. Medicines and lab tests are not included.
When can I book a video consultation?
Appointments run every day from 07:30 to 20:30, Spain time, from the live calendar. Outside these hours, use an out-of-hours service or your local emergency department. In an emergency, call 112.
Will I get a prescription or sick note from an online consultation?
Not automatically. A prescription or basic medical certificate is issued only if clinically indicated after the video assessment. Statutory sick leave (baja médica) comes only from the public system.
Can I claim the fee back from my insurer?
This is a private, pay-per-consultation practice that does not bill insurers directly. You receive an itemised invoice with the doctor's licence number and tax ID to claim the fee if your policy allows it.
Every day · 07:30–20:30Ready to book?
Same doctor, clear plan, written report.
See available times