General Terms and Conditions of Use and Contracting of the Telemedicine Service

1. Identification of the Service Provider

The medical services covered by these Terms are provided exclusively and directly by Dr. Pedro Oscar Yelamo Vera, a surgeon duly registered and regulated in Spanish territory under Collegiate No. 484814280. The professional address and administrative office for notification purposes is established at Calle Arbolantxa 2, Piso 1 Izquierda, Bilbao, 48001, Vizcaya, Spain.

2. Nature and Limitations of the Telemedicine Service

The platform offers a secure environment for direct-to-patient telemedicine consultations through encrypted video call systems. This service is strictly intended for the evaluation, guidance, and non-emergency medical care of patients.

The patient acknowledges and accepts the inherent limitations of telemedicine. A remote medical evaluation cannot, under any circumstances, entirely replace an in-person clinical physical examination. Dr. Pedro Oscar Yelamo Vera reserves the absolute right, based on his professional judgment, to interrupt the telematics consultation and recommend an in-person visit, complementary diagnostic tests, or immediate referral to another specialist or health center.

3. Exclusion of Medical Emergencies (Safeguard Clause)

This web portal and its associated services are NOT designed, intended, or equipped to handle medical emergencies or urgencies of any kind. If the user experiences critical symptoms—including, but not limited to, chest pain, severe difficulty breathing, heavy bleeding, altered states of consciousness, or suicidal ideation—they must refrain from using this service and immediately contact 112 (European Emergency Number) or go to the nearest hospital emergency department.

4. Professional Independence, Prescriptions, and Outcomes

Booking and paying the fees for a consultation grant the exclusive right to receive a professional medical evaluation. Under no circumstances does contracting the service guarantee the issuance of medical prescriptions, certificates, fitness reports, sick leave, referrals, or any other specific clinical outcome.

Any prescribed medical document will be issued solely and exclusively under the strict clinical judgment and professional independence of the doctor, following a comprehensive evaluation and provided it is medically justifiable and appropriate according to the lex artis ad hoc and current Spanish regulations.

Furthermore, it is expressly stated that this website is not an online pharmacy; it does not market, distribute, supply, or dispense pharmaceutical products. If medication is prescribed, it must be purchased by the patient at the physical pharmacy or authorized establishment of their free choice.

5. Legal Capacity and Patient Obligations

To contract the services on their own behalf, the user declares to be over 18 years of age and have full legal capacity to act. The care of minor patients will inevitably require that the booking and attendance at the consultation be carried out under the direct supervision and express consent of their father, mother, or legal guardian.

Duty of truthfulness: The patient is legally obligated to provide strictly true, accurate, current, and complete information regarding their identity, medical history, symptoms, use of medications, and allergies. The concealment, falsehood, or misrepresentation of clinical data exempts the medical professional from any liability for any damage derived from a prescription or diagnosis based on such fraudulent information.

6. Economic Policy, Cancellations, and Refunds

The professional fees associated with each type of consultation are detailed clearly and transparently on the website prior to the formalization of the booking. These amounts cover exclusively the telematic medical act, expressly excluding the cost of drugs, clinical analyses, diagnostic imaging tests, or other treatments. All payments will be processed in euros (EUR) and include legally applicable taxes.

In the event of the patient's failure to attend the scheduled appointment or cancellation without the notice established in the confirmation email, Dr. Pedro Oscar Yelamo Vera reserves the right to retain the amount paid as a reservation of schedule and loss of profit, with no refund proceeding.

7. Limitation of Liability and Force Majeure

To the maximum extent permitted by applicable law, Dr. Pedro Oscar Yelamo Vera is exempt from any civil, criminal, or administrative liability for damages, losses, or medical complications directly or indirectly caused by:

• Inaccurate, false, or incomplete medical information provided by the patient.
• The patient's failure to comply with or abandonment of the therapeutic plan or prescribed medical indications.
• Technical failures, power outages, internet connectivity interruptions, or third-party server crashes that prevent or degrade the quality of the video call and that are beyond the reasonable control of the provider.

8. Applicable Law and Jurisdiction

The contractual relationship documented in these Terms shall be governed and interpreted entirely in accordance with the laws of Spain and the applicable regulations of the European Union. For the resolution of any dispute, discrepancy, or controversy that may arise from the provision of the service, the parties expressly submit to the competent Courts and Tribunals of the city of Bilbao, Vizcaya (Spain), without prejudice to the imperative jurisdictions established by consumer and user protection legislation.