UTI in Madrid: when an online GP visit can help

Informational content from Dr. Pedro Yelamo Vera's site. This version is not documented as medically reviewed by him.

If you are visiting or have just moved to Madrid, it can be hard to know where to go when you feel unwell.

Burning when you pee, or needing to go all the time, is unpleasant anywhere. It is harder when you do not know the local system. This page explains when a video visit with Dr. Pedro Yelamo Vera can help, when you should go in person, and where to go in Madrid.

Book a video visit€50 · 15 min · Tue · Thu · Fri · Sat

Can an online visit help?

Some uncomplicated lower UTIs may be assessed online. The doctor will decide whether remote care is safe and whether testing or in-person evaluation is necessary.

Common symptoms

Managing urinary symptoms abroad can be uncomfortable, particularly when you are unsure where to seek care or how to explain your symptoms in Spanish. A urinary tract infection may cause:

Burning or pain when urinating
Frequent urination
Urinary urgency
Lower abdominal discomfort
Cloudy or strong-smelling urine
Blood in the urine

What the doctor can do by video

The doctor will ask about your symptoms, pregnancy possibility, previous UTIs, kidney disease, allergies, medications, sex, and other relevant health factors. Treatment may include:

Assessment for uncomplicated cystitis
Advice on hydration and symptom management
Antibiotics when clinically appropriate
Urine testing or culture when indicated
Assessment for sexually transmitted infections or other causes of urinary symptoms
Referral for urgent in-person assessment when kidney infection or complicated UTI is suspected

Prescriptions are not automatic. The choice and duration of treatment depend on the clinical assessment, pregnancy status, allergies, local antimicrobial guidance, and the possibility of resistant infection.

When to go in person or call 112

A video visit is for urgent, non-emergency care. If you have any of the signs below, do not wait for a video visit: go to a hospital emergency department (urgencias) or call 112.

Seek immediate medical attention if you have:

Fever, chills, or shaking
Pain in the back or side below the ribs
Vomiting or inability to keep fluids down
Confusion, fainting, or severe weakness
Pregnancy with urinary symptoms
Significant blood in the urine
Symptoms in a child, older person, or person with major immune or kidney problems

In a life-threatening emergency, call 112. It is free, works from any phone in Spain, and you can ask for English.

Public hospital emergency departments in Madrid

These public hospitals have emergency departments (urgencias). Go to the nearest one if you have warning signs. Opening and access can change, so check the hospital page if you can.

Hospital Universitario La Paz
District: Fuencarral-El Pardo
Paseo de la Castellana, 261, 28046 Madrid
Hospital General Universitario Gregorio Marañón
District: Retiro
Calle del Doctor Esquerdo, 46, 28007 Madrid
Hospital Universitario 12 de Octubre
District: Usera
Avenida de Córdoba, s/n, 28041 Madrid
Hospital Clínico San Carlos
District: Moncloa-Aravaca
Calle del Profesor Martín Lagos, s/n, 28040 Madrid

Pharmacies on duty in Madrid

Outside normal hours, a pharmacy on duty (farmacia de guardia) stays open in each part of the city. The Madrid College of Pharmacists lists them by district. Madrid City Council points to the same search.

Madrid College of Pharmacists (COFM): pharmacies on duty

Public healthcare in Madrid

Public healthcare in Madrid is run by SERMAS, the Madrid regional health service. Its hospitals have 24-hour emergency departments. Dr. Yelamo's practice is private and online: it is not part of SERMAS.

Price and days

Urgent Care video visit: €50 for 15 minutes, paid online when you book. No subscription. You get an itemised invoice for your insurer.
Visits run on Tuesday, Thursday, Friday and Saturday. You get a secure video link by email and WhatsApp.
A private electronic prescription under Spanish law is issued only if clinically indicated after a video assessment. It is never guaranteed.
You must be in Spain at the start of the visit.