UTI in Las Palmas de Gran Canaria: when an online GP visit can help
Medically Reviewed by Dr. Pedro Yelamo Vera, MD
Licensed Physician No. 484814280 · Official Medical College of Bizkaia (Spain)Last reviewed: 4 November 2026
Living in or visiting Las Palmas? Here is where to go if you feel unwell.
Burning when you pee, or needing to go all the time, is unpleasant anywhere. It is harder when you do not know the local system. This page explains when a video visit with Dr. Pedro Yelamo Vera can help, when you should go in person, and where to go in Las Palmas de Gran Canaria.
Can an online visit help?
Some uncomplicated lower UTIs may be assessed online. The doctor will decide whether remote care is safe and whether testing or in-person evaluation is necessary.
Common symptoms
Urinary symptoms can start suddenly and spoil a trip or a working day, and it is hard to explain them at a Spanish pharmacy. A urinary tract infection (UTI) of the bladder often causes:
- Burning or stinging when you pee
- Needing to pee often, and only a little comes out
- A sudden, urgent need to pee
- Pain or pressure low in your tummy
- Cloudy, dark or strong-smelling urine
- Blood in your urine
- Feeling tired, achy or generally unwell
- In older people, new confusion or a sudden change in behaviour
What the doctor can do by video
In the video visit the doctor asks when it started, how severe it is and whether you have a fever or back pain. He also asks about pregnancy, past UTIs, kidney problems, allergies, your medicines and sexual health. Depending on what he finds, the plan may include:
- A clear answer on whether it looks like a simple bladder infection or something else
- Self-care that helps: pain relief that suits you, enough fluids and rest
- A back-up (delayed) antibiotic prescription you start only if you are not better or get worse, as NICE advises for some women with mild symptoms
- An antibiotic straight away when it is needed, for example in men, in pregnancy or with more severe symptoms, chosen for your allergies and local resistance
- A urine test (culture) at a laboratory when it is needed, such as in pregnancy, in men, with recurring infections or if the first treatment fails
- Advice on preventing repeat infections, and an in-person referral if a kidney infection or a complicated UTI is suspected
A prescription is never automatic: it is issued only where clinically appropriate, following a genuine evaluation. Video care is not suitable for children under 3 months, for anyone with fever and back pain, or for anyone who feels very unwell.
When to go in person or call 112
A video visit is for urgent, non-emergency care. If you have any of the signs below, do not wait for a video visit: go to a hospital emergency department (urgencias) or call 112.
Seek urgent in-person care, or call 112 if you feel very unwell, if you have:
- Fever, chills or shivering
- Pain in your back or side, below the ribs
- Vomiting, or you cannot keep fluids down
- Confusion, drowsiness, fainting or a very fast heartbeat
- Urinary symptoms while pregnant
- A lot of blood in your urine, or you cannot pee at all
- No improvement 48 hours after starting an antibiotic, or getting worse at any time
- Symptoms in a baby or young child, or in someone with major kidney or immune problems
In a life-threatening emergency, call 112. It is free, works from any phone in Spain, and you can ask for English.
Public hospital emergency departments in Las Palmas de Gran Canaria
These public hospitals have emergency departments (urgencias). Go to the nearest one if you have warning signs. Opening and access can change, so check the hospital page if you can.
Hospital Universitario de Gran Canaria Doctor Negrín
District: Barranco de la Ballena
Barranco de la Ballena, s/n, 35010 Las Palmas de Gran Canaria
Hospital Universitario Insular de Gran Canaria (Complejo Hospitalario Universitario Insular-Materno Infantil)
District: Vegueta, Cono Sur y Tafira
Avenida Marítima del Sur, s/n, 35016 Las Palmas de Gran Canaria
Hospital Universitario Materno-Infantil de Canarias (children's and maternity emergencies)
District: Vegueta, Cono Sur y Tafira
Avenida Marítima del Sur, s/n, 35016 Las Palmas de Gran Canaria
Pharmacies on duty in Las Palmas de Gran Canaria
Outside normal hours, pharmacies on duty (farmacias de guardia) stay open in Las Palmas de Gran Canaria. The Las Palmas College of Pharmacists publishes the duty calendar for the city and its province.
Las Palmas College of Pharmacists: pharmacies on dutyPublic healthcare in Las Palmas de Gran Canaria
Public healthcare in Las Palmas de Gran Canaria is run by the SCS, the Canary Islands health service. Its main hospitals in the city have 24-hour emergency departments. Dr. Yelamo's practice is private and online: it is not part of the SCS.
Price and days
- Urgent Care video visit: €50 for 15 minutes, paid online when you book. No subscription. You get an itemised invoice for your insurer.
- Visits run every day, 07:30–20:30 (Spain time). You get a secure video link by email and WhatsApp.
- A private electronic prescription under Spanish law is issued only if clinically indicated after a video assessment. It is never guaranteed.
Every day · 07:30–20:30See Dr. Pedro Yelamo Vera by video
A 15-minute video visit for €50, any day from 07:30 to 20:30 (Spain time). For urgent, non-emergency care. In an emergency, call 112.
Book a Video ConsultationMore about this condition
Full guide: UTI Treatment in Spain with an English-Speaking Doctor
Video GP visits in Las Palmas de Gran Canaria: Online doctor in Las Palmas de Gran Canaria